FAQs

Who can use Draft?

Draft is built with both lawyers and non-lawyers in mind. Depending on the complexity of your contract templates, you may wish to grant access to legal and commercial teams.

How are contract templates created in Draft?

You can either move the contract into Review or download the contract as a pdf or docx file.

How does Review fit into my current workflow?

Review allows you to edit and negotiate your contracts more effectively, replacing the part of your workflow that would otherwise be done manually in Microsoft Word.

How does Review automate contract editing?

Review compares the contract to the preferred positions you set out, which we call a playbook. It then suggests edits to bring the contract in line with positions acceptable to you.

Who builds the playbooks?

Our team of legal experts build the Playbooks for you to ensure they are configured correctly and in a way that our AI can understand.

Eventually, you will be able to view, edit and create your own Playbooks if you wish. For now, your playbooks will be created during onboarding and can be adjusted whenever you like - just talk to your Robin AI lawyer or customer success manager.

What type of documents can I use with Review?

Review is built to handle not only documents you create - but contracts sent to you by other parties as well. Contracts include, but are not limited to:

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Back-to-Back Confidentiality Agreements (”B2Bs”) or Joinders
Non-Reliance Letters (”NRLs”)
Hold Harmless Letters (”HHLs”)
Engagement Letters (”ELs”)
Pre- and Post-Bid Supplier Agreements
Master Services Agreements + Framework Agreements
One-off Supplier Agreements
SaaS Supplier Agreements
Terms & Conditions
Licensing Agreements
Data Processing Addenda (”DPAs”)
Business Associate Agreements (”BAAs”)
Third-Party Agreements
End User License Agreements (”EULAs”)

How is AI used in Review?

We use a series of proprietary Machine Learning models to read a contract when it is added to the platform, in order to label each clause in a document. These labels are linked to the Playbook being used to edit the document, and tells the user which part of the document each entry in the Playbook refers to, whether it needs to be edited, and if so, to suggest an edit.

What is Machine Learning?

Machine Learning (ML) is the name for AI techniques that use big datasets to train an algorithm to perform a task. Instead of having a software engineer program a computer to go through all the steps required to perform a task successfully, ML uses data like a collection of labelled examples. Then a process of trial and error (called training), in which mistakes are used to adjust the program (called a model), is used to create a program that can perform the task successfully.

What is NLP?

NLP stands for Natural Language Processing. That term covers a family of language processing algorithms, many of which we use at Robin. In particular, we use NLP methods to identify the key values in contract clauses so that we can assess whether that clause adheres to your Playbook, or whether it needs to be changed.

Do you use our data to train the model?

All of our customers to date have agreed to let us train our clause-labelling models using the contracts we process for them. This ensures that we can continue to improve our software and work on a growing list of contract types.

Does this mean other Robin AI customers will see our data?

No, your data is only used to train the models that label the type of clause in a contract. The language and other data in your contract is only ever seen by you. The only impact your data has is that any mistakes our AI models make on your contracts are then corrected so that the model can learn to avoid these mistakes in the future.

Will I have to organise my contracts myself?

No - As part of our complimentary ‘white glove’ onboarding service, our team of London-based legal professionals will set up all of your historic contracts to your specification, with the support of our proprietary machine learning technology.

Is there an additional charge for onboarding?

No, we do the initial setup and then use AI to read your contracts and structure the data for you, so we don’t charge anything extra for onboarding.

How does the automated reminders feature work?

Your contracts contain important deadlines and obligations that you need to keep track of, like expiration dates or reporting deadlines. With the reminders feature, create email reminders for those terms so you never get caught out.

Who can access my data?

You can use the Groups feature to manage which of your team members have access to certain contracts stored within Query - so everything stays private.

Can I download contract data?

You can download a spreadsheet of your labelled contract data at any time as well as a copy of the original, and share it with anyone you like.

How does Query use Machine Learning?

Once you’ve uploaded a document to Query, our ML will read your document and identify each clause based on thousands of examples it has seen before. What is Machine Learning?

How does Robin AI handle security governance?

Through a Technology Governance Committee that meets quarterly, including CEO, CFO, ,CTO, Information Security Manager, and other key leaders.

How does Robin AI handle security incidents?

Through a structured Incident Management Framework with defined severity levels and response procedures.

How are suppliers assessed?

Through a four-tier system based on data sensitivity, with Tier 1 requiring ISO 27001, SOC 2 Type II, and GDPR compliance.

What disaster recovery measures are in place?

Data replication across multiple geographic locations, regular DR exercises, and automated failover capabilities.

How is service availability ensured?

Through globally distributed cloud infrastructure, active monitoring, and automated denial-of-service attack response.

How does Robin AI monitor its systems?

Using AWS CloudWatch, CloudTrail, and Datadog for real-time alerts and monitoring.

Frequently asked questions

Focus on the strategic work you do best, let our platform handle the rest