Robin AI - Terms & Conditions


This ”software as a service” subscription agreement (Subscription or Terms) is a legal agreement between a Subscriber, or the company you represent (Subscriber or you),  and Robin AI Limited, a company registered in England and Wales under company number 11400135,  whose registered office is at 10 Devonshire Square EC2M 4YP (Robin AI, us or we) for the use of the Robin AI Software (Software).

By using our Software, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Software.To contact us, please email If you register for a free trial, your use of our Software will also be governed by these Terms.



1.1 You must be of legal working age, in the jurisdiction where you access our Software, to consent to these Terms and to use our Software.

1.2 We will, during the Subscription, provide the Software upon these Terms.

1.3 In consideration of you agreeing to abide by these Terms, we hereby grant you a non-exclusive, non-transferable right and licence, without the right to grant sub-licences to use our Software until your access is terminated in accordance with clause 7.

1.4 Subject to clause 1.10 you may, at any time, purchase licenses additional licenses for Authorised Users within your organisation. “Authorised User” means the number of users authorised within an organisation, to access the Software.

1.5 If you purchase a Subscription, either on behalf of yourself or an Authorised User, you will be granted access to the Software on the basis of a one month rolling contract, which will automatically renew, but may be terminated at any time, in accordance with clause 7.  

1.6 You may:

(a) install or download and access the Software via the internet and the Software is for your business operations only;
(b) and receive and use any free supplementary software code or update of the Software incorporating "patches" and corrections of errors as may be provided by us from time to time.

1.7 We will use commercially reasonable endeavours to make the services available 24 hours a day, seven days a week and we may, but have no obligation to, update the Software from time to time without prior notice to you.

Free Trial

1.8 If you use our Software as part of a free trial, we will make our Software available, free of charge,  for the limited period stated when you sign up to access our Software on a “trial basis”.  If you elect to upgrade your Subscription to our “paid for” subscription service, either for yourself or for other Authorised Users, then the payment terms set out in clause 8 will apply.

1.9 During the free trial, you acknowledge that any documentation or data that you upload to our Software, may be irretrievable , unless you upgrade to a paid subscription service before the end of the then current term.  If you do not wish to upgrade to a paid Subscription, at the end of your trial, we recommend that you export any documentation or data you have uploaded.

Authorised Users
1.10In relation to the Authorised Users, you undertake that:
(a) the maximum number of Authorised Users that you have authorised to access and use the Software shall not exceed the number of licences  that you have purchased from time to time;
(b) you will not allow any licence to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Software; and
(c) You are responsible for all acts and omissions of each Authorised User and any and all use of the Software using each Authorised User's access credentials.

Restrictions on Use
1.11 You shall not, and shall procure that each Authorised User does not:
(a) except to the extent expressly permitted by these terms or lawfully permitted pursuant to applicable law, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means;
(b) except to the extent expressly permitted by these terms or lawfully permitted pursuant to applicable law, attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software;

(c) store, access, publish, disseminate, distribute or transmit via the Software any material which:

(i) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
(ii) facilitates illegal activity;
(iii) depicts sexually explicit images;
(iv) promotes unlawful violence;
(v) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
(iv) is otherwise illegal or causes damage or injury to any person or property.

(d) access all or any part of the Software in order to build a product or service which competes with the Software or develop machine learning models, prompts or related technology;
(e) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Software available to any third party except the Authorised Users; or
(f) attempt to obtain, or assist third parties in obtaining, access to the Software other than as provided under this clause 1.

1.12 Whenever you make use of a feature that allows you to upload content to our site, you must comply with the content standards set out in the current version of our Acceptable Use Policy at which is incorporated by reference into these terms.

1.13 You shall procure, at your own cost, install and maintain all required enabling software and third-party software required to access and use the Software. You acknowledge that a failure to do so may impact the use of the Software.

1.14 Unless otherwise stated,  the Software may be provided from any jurisdiction and from more than one jurisdiction at any one time.

1.15 Unless otherwise expressly set out in this agreement, we do not warrant that any cloud services you use during the course of using the Software are fit for your purposes, are error free or uninterrupted, or are compatible with any hardware or software . The we shall not be liable for the transfer of data over communications facilities, including the internet, and any limitations, delays, and other problems inherent in the use of such communications facilities.

2. Uploading content to our site and use of your data

2.1 By using our Software you will be required to upload your content (including documentation and data) to our platform. Please ensure that you have the necessary rights to do so and that the content is lawful and in compliance with these Terms.

2.2 We use artificial intelligence and machine learning technologies in developing and improving our Subscriber experience and for the performance of our Software.  As part of providing our Software and services, we will process and store your inputs as well as the outputs from the platform, for the  purposes of training our models.

2.3 You retain ownership rights in the uploaded content, but you grant us a limited licence to use, store, analyse and copy that content, and any content derived from it, so that we may provide the Software and any related services to you.  You agree that we will be free (during and after the term hereof) to (i) use such information and data (in aggregate or de-identified form) to improve and enhance the Software; and (ii) for other development, diagnostic and corrective actions in relation to our Software and/or services.

2.4 We would encourage you to redact any personal data in the content that you upload we confirm that we will not use AI for automated decision making in relation to personal data and we will not disclose it to any unauthorised third parties in an unredacted or de-aggregated form.

2.5 We take our obligations in relation to our customer’s confidential information very seriously and agree that we shall not, at any time, disclose to any person any confidential information concerning your business, affairs, customers, clients or suppliers except as permitted by this clause. We may disclose your confidential information: (a) To our employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out our obligations under this agreement. We shall ensure that our employees, officers, representatives, subcontractors or advisers to whom we disclose your confidential information comply with this clause; and (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

3. Intellectual property rights

3. 1 You, and on behalf of your Authorised Users, acknowledge that all intellectual property rights in the Software, belongs to us and/or our third party suppliers, that rights in the Software are licensed (not sold) to you, and that you have no intellectual property rights in, or to, the Software other than the right to use the Software in accordance with the terms of this Subscription.

3.2 Except as expressly stated in this agreement, these terms do not grant you or any Authorised Users, any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or Subscriptions in respect of the Software.

3.3 We confirm that we have all the rights in relation to the Software that are necessary to grant all the rights we purport to grant under, and in accordance with, these Terms.

Our Trade Marks Are Registered

3.4 The “Robin AI” name and “Robin AI” logo: we make contracts simple are registered trademarks of Robin AI Limited.  You are not permitted to use them without our approval.

4. How we may use your personal information

4.1 To enable us to provide any services in relation to the Software, you grant to us a non-exclusive right and licence to copy, process, store, transmit and use your data solely to the extent necessary to provide the Software.

4.2 Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes. In our Privacy Notice we also set out  your rights in relation to your personal data and how to exercise them. This information is provided at and it is important that you read that information.

5. Warranties and Limitation of Liability

5.1 Warranties

5.1.1 We do not warrant that the use of the Software will be uninterrupted or error-free or that it will meet any heightened cybersecurity requirements.

5.1.2 You accept responsibility for the selection of the Software to achieve its intended results and acknowledge that the Software has not been developed to meet your individual requirements.

5.1.3 For the avoidance of doubt, any outputs generated by the Software do not constitute legal advice services, or any other type of legal services that require authorisation or regulation within the jurisdiction where the Software is being provided to you.

5.1.4 Except as warranted in these terms, we hereby disclaim all warranties and conditions with regard to the Software, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement.

5.1.5 We make no representations about the suitability of the information contained in the Software and the Software is provided on an "as is" basis without warranty of any kind.

Limitation of Liability

5.2 Except as expressly and specifically provided in these Terms:

(a) You assume sole responsibility for results obtained from the use of the Software, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any outputs or information provided to us by you or any actions taken by us at your direction;
(b) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement; and
(c) the Software and any associated platform for delivery of the Software are provided to you, and any Authorised Users, on an "as is" basis.

5.3 We warrant  that it we have and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under this agreement.

5.4 We are not liable for business losses. We only supply the Software for internal use by your business, and you agree not to use the Software for any resale purposes. If you use the Software for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, goodwill or reputation and we are not liable for any indirect or consequential loss.

5.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

5.6 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

5.7 You acknowledge that the Software has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the Software meets your requirements.

6. Application of consumer law:

Our Software is intended for use by businesses and not for general consumers. To the maximum extent permitted by law, you hereby acknowledge and agree that consumer laws do not apply when using our Software. If however any consumer laws, in your jurisdiction, do apply and cannot otherwise be lawfully excluded, nothing in these terms will restrict, exclude or modify any statutory warranties, guarantees, rights or remedies you have, and our liability is limited (at our option) to the replacement, repair or resupply of the Software.

7. Term and Termination

7.1 This subscription shall, unless otherwise terminated as provided in this clause 7, commence on the date you subscribe to the Software and shall continue on a monthly basis, unless:

(a)You cease using the Software and request that your account is deleted by us; or
(b) The Subscription is otherwise terminated in accordance with the provisions of this agreement.

7.2 We may terminate this Subscription immediately by written notice to you, via email, if you commit a material or persistent breach of this Subscription which you fail to remedy (if remediable) within 5 days of being notified of the breach.

7.3 Upon termination for any reason:

(a) all rights granted to you under this Subscription shall cease;
(b) you and any Authorised Users must cease all activities authorised by this Subscription; and
(c) you and any Authorised Users must immediately delete or remove the Software from all computer equipment in your possession and immediately destroy or return to us (at our option) all copies of the Software then in your possession, custody or control and, in the case of destruction, certify to us that you have done so.

8. Payment Terms

8.1 If you elect to subscribe to the “paid for” or upgraded Software you agree to pay all fees or charges incurred in connection with your purchases, any Authorised Users, for a licence to use of the Software in accordance with the published prices, charges, and billing terms in effect at the time the fee or charge becomes payable.

8.2 All payments will be made electronically by credit card, debit card, direct debit, bank transfer, online third party payment system, or such other online payment provider.. All amounts payable by you under this Subscription will be paid to us without setoff or counterclaim, and without deduction or withholding. All electronic payments are subject to our obtaining preauthorization from the issuer of your payment card.

9. Other important terms

Communication between us

9.1 If wish to contact us in writing, or if any condition in this Subscription requires you to give us notice in writing, you can send this to us by email

9.2 If we have to contact you or give you notice in writing, we will do so by email.

9.3 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the terms.

9.4 This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms.

9.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing Law

9.6 These Terms are governed by English law and you can bring legal proceedings in respect of this Subscription Agreement in the English courts.